At La Poresense, we are committed to providing a smooth and reliable delivery experience for all our customers.

Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times may vary depending on your location and local courier services.

United Kingdom

• Estimated delivery time: 5–12 business days

Europe

• Estimated delivery time: 6–15 business days

International Orders

• Estimated delivery time: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

From time to time, La Poresense may offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Please allow a few days for tracking updates to appear in the courier system.

5. Customs, Duties and Taxes

For international orders, customs fees, import duties, and local taxes may apply depending on your country's regulations.

These charges are the responsibility of the customer.

La Poresense is not responsible for delays caused by customs procedures.

6. Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to:

• High shipping demand
• Weather conditions
• Customs inspections
• Courier disruptions
• Incorrect shipping information provided by the customer

If your order appears delayed or lost, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate before completing their purchase.

La Poresense is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

8. Failed Deliveries and Returned Parcels

If a parcel is returned due to:

• Incorrect address
• Failure to collect the parcel
• Rejected delivery

Additional shipping charges may apply for reshipment.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of:

• The damaged item
• The packaging
• The shipping label

We will review the issue and work towards an appropriate resolution.

10. Separate Shipments

Some orders may arrive in separate packages depending on product availability and warehouse locations.

If this happens, you may receive multiple tracking numbers.

11. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact La Poresense through our customer support channels available on our website.

Thank you for shopping with La Poresense.