At La Poresense, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and in their original condition
• Include original packaging where possible
• Not show signs of excessive use or damage caused by the customer

For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items are generally non-returnable:

• Opened skincare or cosmetic products
• Personal care items used after delivery
• Gift cards
• Clearance or final sale items
• Products damaged through misuse

3. Damaged, Incorrect, or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the item
• Photographs of the packaging and shipping label

We will review the issue and, where appropriate, offer a replacement, refund, or store credit.

4. Return Process

To request a return, customers must contact our customer support team before sending any item back.

Unauthorised returns may not be accepted.

If your return request is approved, we will provide instructions for the return process.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product is confirmed to be defective

Original shipping costs are generally non-refundable.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method.

Please allow several business days for your bank or payment provider to complete the refund process.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your card provider or bank
• Allow additional processing time

If you still require assistance, please contact our support team.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team.

9. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow the return process.

10. Refused Deliveries

If a customer refuses delivery of an order without prior approval, any return shipping fees or courier charges may be deducted from the refund amount.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact La Poresense through our official customer support channels available on our website.

Thank you for shopping with La Poresense.